Nokia brings AI to network edge

AVA Quality of Experience (QoE) at the Edge enables artificial intelligence (AI) to be deployed closer to the customer, allowing real-time improvements in customer experience.

Friday, 13th November 2020 Posted 3 years ago in by Phil Alsop

Nokia has introduced the AVA QoE at the Edge service to enable Communications Service Providers (CSP) to deliver a superior customer experience. This new service deploys Nokia AVA AI at the edge, close to the customer, allowing automated actions to fix customer issues instantly.

35 percent of telecom operators say that the top objective of their 5G strategy is to improve customer experience*. Deployment of Nokia AVA algorithms on traditional network architectures has achieved a 59 percent reduction in Netflix buffering and 15 percent fewer YouTube sessions that suffer from long playback. With Nokia’s AVA QoE at the Edge, CSPs can champion customer experience, with even faster upload and download speeds for enhanced video streaming and cloud gaming quality.

Nokia AVA QoE at the Edge brings “code to where the data is”, deploying Machine Learning (ML) algorithms at the network edge to enable real-time automated actions. The solution also eases the data burden on CSPs, with an exponential reduction in the volume of user plane data required to feed ML models.

Dennis Lorenzin, Head of Network Cognitive Services, Global Services, Nokia, said: “Today, many CSPs are keen to launch new low latency services to their customers. With Nokia’s AVA QoE at the Edge, we bring AI to the edge, so CSPs can deliver personalized 5G experiences and guaranteed performance.”